Contact Support

Contact TelvisSupport

Need help before or after you order? Telvis support is available 24 hours a day by WhatsApp and email.

We can help with free trials, plans, compatible devices, installation, login problems, EPG, selected Catch-Up, billing and eligible refund requests. Tell us what device and app you use so we can help faster.

Message Support on WhatsApp

Get in touch

Contact Options

Support is available 24/7. Replies may take longer during busy periods or when a problem needs more checking.

Free trial

Request a Free 24-Hour Trial

Want to test the service first? Send us:

  • Your device type and model
  • The country where you will use the service
  • Whether you prefer the dedicated app or an Xtream Codes player
  • The approximate time you plan to test
  • How many screens you want to test

Use the trial on your normal internet connection and main viewing device. This is the easiest way to check compatibility and everyday performance before buying.

Plans

Ask About a Subscription Plan

Current plan prices are:

  • 1 month£9.99
  • 3 months£24.99
  • 6 months£39.99
  • 12 months£49.99

Not sure which plan to choose? Tell us whether you have used the trial and how many screens you need. We will confirm the available connection allowance before you pay.

Setup help

Get Installation Help

If you are stuck during setup, send:

  • Device brand and model
  • App or player name
  • The step where you got stuck
  • Exact error message
  • Screenshot where helpful
  • Whether the trial or account works on another device

Never send full card details. Do not share your password in a public post or group chat.

Open the Installation Guide

Playback

Report a Playback or Content Issue

Tell us whether the problem affects one listing, one category or everything. Include the listing name, the time, your device and whether other content still works.

For buffering, also tell us:

  • Whether you use Ethernet or Wi-Fi
  • The internet speed shown on the affected device
  • Whether other downloads or streams were active
  • Whether restarting the router and device changed anything

These details help us see whether the issue is with one source, your device or your home network.

Billing

Billing and Refund Requests

Eligible purchases have a seven-day refund guarantee under the published Refund Policy. Contact support within the stated period and send:

  • Customer name used for the order
  • Order reference
  • Purchase date
  • Subscription duration
  • Reason for the request
  • Any troubleshooting already tried

We may first suggest simple steps to fix a technical problem. This does not remove any rights or eligibility given in the Refund Policy.

Read the Refund Policy

Send a message

Contact Form

Include your device, app and a clear description so support can help faster.

Use the name on your order, if you have one.
Enter an email address you can access.
Include the full country code.
Do not enter payment-card information.
Example: Firestick 4K using the dedicated app.

FAQ

Frequently Asked Contact Questions

Is Support Available Outside Normal UK Business Hours?

Yes. Support is available 24 hours a day by email and WhatsApp, although response times can vary.

Can Support Install the App for Me?

Yes. Support can guide you through installation and login. Keep control of your device and do not share unnecessary passwords or payment details.

Where Do I Find My Order Reference?

Check the confirmation message sent after your order. If it is missing, contact us using the same email address or WhatsApp number you used to buy.

Can I Ask Whether a Particular Device Is Compatible Before Paying?

Yes. Send the brand, model and operating system if you know it. Use the free 24-hour trial to check the device before buying.

How Should I Report a Missing Listing?

Send the exact name, category and time you checked. The catalogue can change, and we cannot promise that a source will be added or restored.

WhatsApp