Installation Guide

Installation Guide forFirestick, Smart TV and More

Set up Telvis with the dedicated app or a compatible Xtream Codes player. Choose your device below, keep your welcome message nearby and enter every detail exactly as supplied.

Most setup problems come from the wrong app, a typing mistake, an incomplete server address or a blocked installation setting. Follow one method at a time so you can see where the problem starts.

Need help now? Contact 24/7 support by WhatsApp or email support@telvis.uk.

Get Installation Help
Getting ready

Before You Begin

You will normally need:

  • An active trial or subscription
  • Your username and password
  • The complete server address supplied with your account
  • A stable internet connection
  • Enough free storage to install or update the app
  • Permission to install apps on the device

Keep your account details private. Support may ask for your username or an error screenshot, but never post your password publicly.

Device setup

Open the Device Guide That Matches Your Screen

Each device now has its own page. Open Firestick, Smart TV, Android, Apple, Windows or another guide, then follow one method at a time with your welcome message nearby.

Firestick

Install Telvis IPTV on Amazon Firestick or Fire TV with Downloader, the TELVIS code, and your login. Follow the steps, then test the 24-hour trial.

Open Firestick guide

Android TV

Set up Telvis IPTV on Android TV, Google TV or an Android box. Install the dedicated app or a compatible player, then sign in with your account details.

Open Android TV guide

Smart TV

Add Telvis IPTV to a Samsung, LG or other Smart TV using a compatible player from the official app store and your Xtream Codes login.

Open Smart TV guide

iOS

Install a compatible App Store player on iPhone, iPad or Apple TV, then add your Telvis username, password and server address.

Open iOS guide

Android Mobile

Use the Telvis dedicated app or a Google Play player on an Android phone or tablet. Sign in and wait for the first catalogue update.

Open Android Mobile guide

Windows

Install a verified Windows IPTV player, add your Telvis Xtream Codes details, and wait for the EPG and catalogue to load.

Open Windows guide

Mac

Install a compatible Mac player from a verified source, add your Telvis login, and avoid unofficial modified apps.

Open Mac guide

Roku

Check whether a compatible Roku player is available for your country and model, then add only the Telvis details from your welcome message.

Open Roku guide

Chromecast

Use Chromecast with Google TV like Android TV, or cast from a supported phone player to a classic Chromecast.

Open Chromecast guide

Xbox

Install a compatible Xbox media player from the Microsoft Store if one is available, or connect a supported streaming stick instead.

Open Xbox guide

TV/Set-Top Box

Most Android TV boxes follow the Android TV method. MAG and portal decoders use a separate portal setup.

Open TV/Set-Top Box guide

MAG & Portal

Add the Telvis portal name and the portal address supplied for your MAG or portal-based decoder. Confirm the MAC address privately with support.

Open MAG & Portal guide

Kodi

Add the M3U playlist and EPG address supplied for your Telvis account in PVR Simple Client. Ask support first if your account is Xtream Codes only.

Open Kodi guide
Login details

How to Enter Xtream Codes Correctly

The login normally contains three essential fields:

Username

unique to the account and case-sensitive

Password

unique to the account and case-sensitive

Server address

include the complete http:// or https:// prefix and any port number supplied

Common mistakes include confusing O with zero, missing a symbol, adding a space or leaving out the port number. Copy and paste where practical.

Programme guide

Refresh the EPG

If live channels load but the programme guide is blank:

  1. Open the player settings.
  2. Find EPG, TV Guide or Refresh Data.
  3. Clear old EPG data if the player provides that option.
  4. Start a fresh EPG update.
  5. Keep the app open until the process finishes.

EPG is available only where guide data is supplied. Information can occasionally be delayed or incomplete.

Troubleshooting

IPTV UK Troubleshooting Checklist

Work through the relevant topic below before contacting support. Include the details listed in the final item if you still need help.

Login Says Invalid or Expired
  • Check that the trial or subscription is active.
  • Re-enter all fields without extra spaces.
  • Confirm the server address is complete.
  • Check capital letters and similar-looking characters.
  • Send support the exact error message.
Channels Do Not Load
  • Test another category.
  • Restart the app and device.
  • Reboot the router.
  • Disable a separate VPN temporarily if the included routing conflicts with it.
  • Refresh the playlist or account inside the player.
One Channel Is Not Working

Test several unrelated listings. If most work, report the affected one instead of reinstalling everything. Include its category, name, time and your device.

Playback Buffers
  • Run an internet speed test on the same device.
  • Move closer to the router or use Ethernet.
  • Pause downloads, cloud backups and game updates.
  • Close unused apps.
  • Restart the router and streaming device.
  • Try a lower-quality or alternative source where available.
App Freezes or Closes
  • Clear the player cache without clearing saved data first.
  • Check available storage.
  • Install the latest approved version.
  • Restart the device.
  • If necessary, reinstall after saving any other account details you need.
Sound but No Picture

If the player allows it, switch the video decoder between hardware and software mode. Restart the listing. Older devices may not support every video format.

Picture but No Sound

Check mute and volume, choose another audio track where available and test a second listing. Report the source if the problem affects only one listing.

Catch-Up Is Missing

Catch-Up works only on selected listings. Look for a clock, replay or archive icon. If no icon appears, that listing may not support it.

Information to Send Support
  • Order reference or account username
  • Device brand and model
  • App or player name
  • Whether the problem affects live TV, EPG, Catch-Up or on-demand content
  • Exact error wording
  • When the issue began
  • Whether other channels or devices work
  • A screenshot that does not expose your full password
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