Eligible paid purchases include a seven-day refund guarantee. Read this page before you order, and contact support within seven days if you need to request a refund.
Policy details
Use the trial first where possible. If a paid plan is not suitable, contact support within seven days with your order details.
Paid Telvis subscription plans include a seven-day refund guarantee from the purchase date, subject to the conditions on this page.
The free 24-hour trial is provided at no charge, so it is not a paid purchase and is not refunded.
Contact support by email or WhatsApp within seven days of purchase. Include:
We may first suggest simple steps to fix a technical problem, such as checking the app, login details, device or home internet connection. Trying those steps does not remove any rights or eligibility given in this policy.
We aim to confirm whether a request is eligible once the order details and reason have been checked.
This policy does not affect your statutory rights under UK consumer law.
Email support@telvis.uk or WhatsApp +44 7482 794475. You can also use the contact page.